Payment and Refund Policy
Last updated: 21 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases made through the website operated by coveragix. It covers access to Course A, a professional resource dedicated to media coverage workflows including story planning, camera setup, field coordination, lighting, and smooth production for news and live shows. The policy governs both one-time purchases and any recurring access options for digital training materials, templates, video modules, and related professional resources. It does not apply to third-party services or physical goods.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing UK rate where applicable. coveragix reserves the right to adjust prices at any time, but changes will not affect orders already confirmed. Additional charges may include transaction fees from payment providers, though these are disclosed before purchase completion. No hidden fees are applied after the order is placed.
Accepted Payment Methods, Payment Authorisation, and Payment Security
Accepted payment methods include major credit and debit cards processed securely through established UK-compliant gateways. Payment authorisation occurs at the time of order placement. All transactions are protected by industry-standard encryption and comply with Payment Card Industry Data Security Standards. coveragix does not store card details on its servers.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Upon successful payment, an order confirmation email is sent containing details of the purchase. A binding contract is formed when the confirmation is issued. Access to Course A materials is granted immediately upon confirmation for digital content, subject to the terms outlined here.
Cancellation Rights and Applicable Cancellation Periods
Under UK consumer law, customers have a 14-day cooling-off period from the date of purchase for most digital services. Cancellation within this period entitles the customer to a full refund, provided no substantial access to the materials has occurred. Services that have begun with explicit consent before the end of the cooling-off period may not be cancellable.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for cancellations within the 14-day period or in cases of technical faults preventing access. Non-refundable items include promotional bundles, partially used subscriptions, and any content downloaded or streamed beyond a minimal preview. Eligibility excludes requests based on change of mind after the cooling-off period or after significant engagement with the materials.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, contact [email protected] with the order number, proof of purchase, and a clear statement of the reason. Include your full name and the email address used for the purchase. Requests must be submitted in writing via email. No telephone requests are accepted under this policy.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Each request is reviewed within 10 working days. Approval is granted if the request meets eligibility criteria. Rejection occurs if the request falls outside the cooling-off period or involves non-refundable content. Notification of the decision is provided by email, including reasons for any rejection.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method. Processing typically takes 5 to 10 working days after approval, though it may take up to 14 days for funds to appear depending on the payment provider. No cash refunds are provided.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
For digital content such as Course A modules, refunds are limited once access is granted. Subscriptions may be cancelled at any time but refunds are prorated only within the initial 14 days. Promotional offers are subject to the same cooling-off rules unless explicitly stated otherwise at purchase. No refunds apply to expired promotional access.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments must be resolved before access is granted. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are treated as disputes and may result in account suspension. Suspected fraud leads to immediate investigation and potential reporting to authorities while withholding access.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect statutory rights under UK consumer protection laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Customers retain rights to remedies for faulty digital content and to complain to the relevant ombudsman if dissatisfied with the outcome.
Contact Route, Policy Changes, and Last-Updated Date
For queries regarding this policy, email [email protected] or use the contact form on the Contacts page. coveragix may update this policy periodically to reflect legal changes. The current version is dated 21 September 2026 and supersedes all previous versions. Continued use of the site constitutes acceptance of any updates.
Customers in the United Kingdom are encouraged to retain copies of all purchase confirmations and communications for their records. This ensures smooth handling of any future refund or cancellation matters under the applicable regulatory framework.